Complaints Policy
Last updated: 1st September 2026
At Wise Homes Group Ltd, we aim to provide a high standard of service and customer care. If something goes wrong, we want to know about it so we can investigate and work with you to resolve the issue.
1. How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us with details of your complaint.
You can contact us by:
Email: info@wisehomesgroup.co.uk
Telephone: 020 7870 8125
Please provide your name, contact details, address and as much information as possible about your complaint. Photographs or other relevant information may also help us investigate.
2. What Happens Next?
We will acknowledge your complaint and aim to investigate it as quickly as reasonably possible.
Where necessary, we may contact you for further information or arrange for a member of our team to inspect the work or products concerned.
We will keep you informed and provide you with our response once we have completed our investigation.
3. Resolving Your Complaint
Where we identify an issue for which we are responsible, we will work with you to agree an appropriate resolution.
Depending on the circumstances, this may include further investigation, remedial work or another suitable solution.
4. If You Are Still Unhappy
If you are unhappy with our response, please let us know and we will review the complaint further.
Where applicable, we will also provide information about any relevant independent dispute resolution or complaints service available to you.
5. Your Rights
Nothing in this Complaints Policy affects your statutory rights as a consumer.
6. Contact Us
If you have any questions about our complaints process, please contact:
Wise Homes Group Ltd
Email: info@wisehomesgroup.co.uk
Phone: 020 7870 8125