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Privacy Policy

Last updated: 1st September 2026

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Wise Homes Group Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

1. Information We Collect

When you contact us, request a quotation or complete a form on our website, we may collect information such as your:

  1. Name

  2. Address or postcode

  3. Email address

  4. Telephone number

  5. Details about the home improvement products or services you are interested in

We may also collect basic technical information about how you use our website.

2. How We Use Your Information

We may use your information to:

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  • Respond to your enquiries and provide quotations

  • Contact you about products or services you have expressed an interest in

  • Arrange surveys, appointments or installations

  • Provide and manage our services

  • Improve our website and customer service

  • Meet our legal and regulatory obligations

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We only use your personal information where we have a lawful reason to do so.

3. Sharing Your Information

We do not sell your personal information.

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We may share information where necessary with trusted suppliers, installers, service providers or professional advisers who help us provide our services, and where required by law.

4. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to meet legal, accounting or regulatory requirements.

5. Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to access, correct or delete your information and, in certain circumstances, restrict or object to how it is used. You can also withdraw consent where we rely on your consent.

6. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

7. Cookies

Our website may use cookies and similar technologies. Please see our separate Cookie Policy for further information.

8. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

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Wise Homes Group Ltd

Email: info@wisehomesgroup.co.uk

Phone: 020 7870 8125

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You also have the right to raise concerns about the use of your personal information with the Information Commissioner's Office (ICO).

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